WellCare NY chooses Study Hall for CAHPS and customer satisfaction research

The New York office of the WellCare Group of Companies has chosen Study Hall to conduct a multi-market study with WellCare members in New York. The research will address member satisfaction and will explore issues relating to CAHPS compliance. Working in several markets, Study Hall will execute this qualitative research with Medicaid members and will explore dimensions directly relating to the US Department of Health & Human Services’ Consumer Assessment of Healthcare Providers and Systems (CAHPS) program. CAHPS is a public-private initiative to develop standardized surveys of patients’ experiences with ambulatory and facility-level care.

Commenting on this new business, Rob Iles (Partner, Managing Director – Study Hall) said ‘We are pleased to continue our work with the WellCare brand. This engagement represents work with an entirely new team of WellCare professionals in New York. While we have a history working with the WellCare brand, we were pleased that the WellCare NY team sought us out based on a strong recommendation. Our significant experience with CAHPS, HOS and other healthcare compliance research makes this a very natural client fit.’ He added ‘We look forward to delivering insightful, actionable results from this engagement. And we welcome other inquiries about our strong capabilities and deep experience in this important and growing area of healthcare research.’

The WellCare Group of Companies is dedicated to meeting the healthcare needs of New York residents. For over 15 years, WellCare has been a leading provider of government-sponsored health plans including Medicare, Medicare PDP, Medicaid, State Children’s Health Insurance Programs and others. With a regional office in Manhattan, New York, WellCare provides eligible children and adults with comprehensive benefit packages that focus on preventive care. For more information, visit www.WellCare.com

Study Hall is a full-service brand and communications research consultancy that provides primary market research and insights for local, regional, national and international clients. Study Hall is based in Tampa (FL) but works in all markets in the US and abroad. To learn more about how Study Hall can design and deploy custom healthcare market research or other primary market research, contact us at 813.849.4255, x203.